Shipping & Warranty
Warranty & Return
SUN ENERGISE provides a straightforward warranty that is processed in the most hassle-free way possible. We want you to love our products as much as we do. All items we ship have successfully passed our rigorous Quality Control inspections.
Our warranties ensure you have a fantastic gadget experience while giving you total peace of mind. The products sold by SUN ENERGISE are covered by the following comprehensive product warranties. If, in an unlikely situation you are not covered, please check our Warranty Exemptions and Notes below. by the manufacturer in no way affects a potential statutory warranty provided by law.
30-Day Money-Back Guarantee
Undamaged products may be returned for a full refund for any reason within 30 days of the date the item was delivered to the designated shipping address. Once the returned item arrives back in SUN ENERGISE warehouse for inspection, the refund process will begin.
- Returns must include all accessories
- Items must include original packaging
- For non-quality related warranty claims, buyer is responsible for shipping costs
- For non-quality related warranty claims, SUN ENERGISErefunds the cost of the product itself
- Returns may be rejected if items do not meet the above requirements
Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window. For purchases not made directly through SUN ENERGISE.com online stores, please contact retailers for refunds. For quality-related issues, please see below.
Warranty Exemptions and Notes
Natural product degradation through wear and tear, along with breakage/damage during use, is solely the customer's responsibility and is not covered by our warranties.
If the customer has damaged/misused the item(s), the product's warranty is immediately rendered void. No compensation is available in such cases. However, customers are welcome to contact us to purchase a replacement or spare parts (if applicable). We will charge the original value of the components and a shipping fee to dispatch them.
The customer voids the warranty if they:
- Flash the firmware of a device or root a device
- Open the body in an attempt to fix the device
- Modify, remove, customize, or swap parts of the product
- Use the device in a way that it is not originally intended for
- Continue to use the item once a fault occurs and causes more damage
All returns must first be authorized by SUN ENERGISE Support Team prior to return. Please kindly refer to the following steps in " How to a request warranty" below. For incomplete warranty requests, SUN ENERGISE reserves the right to refuse any compensation. If the customer has returned the package without prior authorization (RMA form), sends to the wrong address, returns an incorrect item, or submits an empty package, then again SUN ENERGISE reserves the right to refuse any compensation.
All returns will be inspected by our technical team upon arrival. If the returned item cannot be repaired, SUN ENERGISE will offer an alternative solution.
The shipping fee for returning the product back will be paid by the customer and is non-refundable except for in 7 day DOA situations.
During the return shipping, the customer is responsible for any and all customs charges, duties or tariffs during the items return to our warehouse. In these cases we will deduct the customs fees from your authorized refund amount.
SUN ENERGISE will by default resend the item to the customer via Flat Rate Shipping. If the customer wants to utilize a faster shipping method, the relevant shipping fee is applicable.
In case of any misuse, any and all repairs, accessories and shipping fees, both ways, are fully the customer’s responsibility and are at their own expense.
What can i do for carrier damage or Defective product?
As you find the product is Carrier damage or Defective, please do as the following steps to contact us in time ,we can offer re-sent or refund service as your requirement.The return process is simple. If you have any questions, please send an e-mail to email@example.com.
Complain to the logistic company(UPS,Fedex,DHL,DPD.ext), keep the goods in original package in case the logistic company(UPS,Fedex,DHL,DPD.ext) need to inspect it at your place.
Please send us 5 pictures for the product, it is claim compensation from the logistic company.
- Whole front side of the whole product.
- broken details for items
- Broken packages with foam
- broken carton with clear shipping label and tracking number
- clear shipping label with tracking number
How to request warranty (return, repair and refund)
If your item has an issue, please first submit a ticket to our Support Center firstname.lastname@example.org, Please carefully follow our warranty process to minimize any delays:
Describe the problem with your item in detail: What happened? When? How? Please also state your full order number and product code (SKU number).
Tell us what steps you have already taken to resolve the issue.
Provide the item code indicated on the outer packaging.
Send a clear photo or video showing the defect(s); these should be taken under good lighting.
NOTE: Photos/videos should ideally be clear and focused, taken under good lighting conditions, and from a close to medium distance. This allows us to identify and verify the issue(s). We will always do our very best to help you. Thank you in advance for providing all the information stated above.
Returns and Compensation Process
If you have any after sales issues, please contact our Support Center directly and they will offer you a solution according to your case. They will confirm whether you need to return the item and to which address you may return it to.
This following section describes the processing time required upon receiving your returned item.
For exchanges, the processing time for the exchanged item will be between 3-6 business days, upon receiving your item back, and depending on stock availability.
For refunds, the processing time for us to proceed with the refund will be between 3-6 business days upon receiving your returned item. After this the refund time will depend on the payment method. Please see below for details:
-PayPal refunds may take up to 48 hours to process and appear in your account.
-Credit card refunds will take between 7-14 business days to appear in your account. This delay depends entirely on your credit card company and any intermediaries.
For repairs, it will take between 7-14 business days depending on the item and the manufacturers stock of spare parts.
SUN ENERGISE dedicated Customer Service agents will keep you updated on the repairs process via the ticket system.
Lifetime Technical Support
Reliable, helpful and flexible, SUN ENERGISE offers basic technical support over the lifetime of your products. Buy with confidence and enjoy the support you deserve.